Creating the best and most productive work environment for yourself and your team. That’s where this mini-series will tell you. Will make 3 blogs witch this is number 1 of. Made this for management but also the staff. Let’s create your dream workplace!
Creating the best and most productive work environment starts with a plan. And there are 5 planning types: a year, month, week, the day/hour plan. This is one priority of a manager/assistant manager to make. What you need to do is look at the turnover of the company and get a sufficient work situation.
Turnover of your company to match the required staffing. You view this every year: what are the busiest months? for a campsite, for example, it is the summer months where the most turnover must be achieved. Then you see per month when the intended crowds will be. In a shop that is around the weekend when most people are free. And around the day of salary payouts. In the Netherlands that is on average around day 23 per month.
Per week means that Monday to Wednesday are reasonable quiet days compared to Friday to Sunday.
This determines per day which tasks are realistic to achieve and how many staff is needed for this.
This monthly schedule should be known to the team one month in advance. so on January 1, everyone in the team knows for February when they have to work. This is certainly important for companies that do not have a working week that is standard from Monday to Friday.
As soon as you know what your personal occupation looks like per day. can beg your duties and zoning per person member. You have this done at least 1 day in advance. So that at the start of the day you as a manager/assistant manager can communicate to the staff or as an employee can see this in advance.
A good team consists of full-timers and part-time employees. And the schedule consists of different shifts or half-days. If the company works with interns, they belong to the team, but given the schedule, they are superfluous. This is because it can never be expected that they can handle everything such as full-time staff. They are there to learn the trade. May never be left alone.
A realistic division of tasks would be:
Full-timers: sales of specific tasks such as checkout, order and opening/closing.
Part-timers: selling and topping up the store
Interns: dependent on the levels and knowledge within the company. Supply of the store and sales
Things that have to be taken into account are holidays, holidays that do or do not work, meetings, local events, buying evenings or Sundays, sufficient staff, opening times and promotions from the store. Consider what applies to your company.
Back office time for all important preparations that are indirectly required for a well-oiled front office should take as short a time as possible and take place at times that allow it. A day schedule on an hourly basis is very important for this. The morning is the right time for this for most companies. These activities can vary from ordering office supplies, supplying the store to making a timetable for staffing. Not visible to the customer but essential.
keep checking the daily schedule at all times to ensure that every person understands and adheres to it. through open communication with the simple question: How can I help you? you ensure that timely problems can be dealt with and you increase the involvement of the entire team in the work. The management team must at all times realize that you work for the team so that the team can commit to the company. There is no boss and staff but the manager and team. This way you maintain a pleasant working atmosphere and close team.